ECOUNT is always working to improve our software capabilities this is why we have conducted 27,000 free upgrades over the last 20 years. Working with ECOUNT know you have a great software able to grow with your company needs.
Our objective behind software updates is to allow our software to stay relevant despite the changes of business or accounting new regulations. ECOUNT takes user feedback through an internal process and if all customer can find it beneficial may deploy your suggestion on our next update.
Will ECOUNT develop a menu or a function just for our company?
You can request as a suggestion and we will review its suitability and priority, then decide whether to develop or not. Once development is determined, updates are made at no additional cost and will be available to all users and all companies.
Do you provide feedback on the proposed function?
An email will be sent to the requestor about the weekly proposal meeting results and the schedule and progress of development if there are any.
Can I see which features have been upgraded?
There is an upgrade guide menu, so you can check not only the upgrade history but also the past history.
Is there a reason to upgrade weekly?
In order to provide the best service to our customers, we need to upgrade the system to reflect the needs of our customers.
Can I check upgrade history in other languages?
Upgrade details are also provided in English, Chinese (Simplified/Traditional), Vietnamese, and Spanish.
Free Software upgrades
ECOUNT conducts upgrades for free every day automatically.
We apply these updates to mandates any new business or accounting laws or regulations.
These updates are mandatory but are given with plenty of notice to allow customer to be prepared when occurred.
ECOUNT has set up key modules to allow you to use the software quickly.
Add your own details with the fields provides for items, customer, prices, input screen
and template print outs.
Suggestions reflection process
If you do not have the necessary features in ECOUNT, you will be asked to make a weekly meeting to decide whether to develop.
After the meeting, we are providing immediate feedback to the requestor regarding the development and progress of the request.
It is based on the principle that the functions requested by many customers are developed and upgraded as soon as possible.